From 15 May, we'll no longer operate the Kegworth, Sutton Bonington & Loughborough leg of skylink Nottingham.
These areas will be served by a Demand Responsive Transport (DRT) service in partnership with Nottinghamshire County Council. Journeys between Nottingham, EMA and East Mids Gateway & Coalville remain largely unchanged.
Nottsbus On Demand is a new flexible way to travel by bus. Unlike a traditional bus service, Nottsbus On Demand doesn’t have a fixed route or follow a timetable. Instead, buses can travel anywhere between bus stops and designated points within the operating zones, where there is not already a scheduled bus service running.
Tap to view the West Rushcliffe zone map.
Booking a journey with Nottsbus on Demand is easy, tap here for instructions on how to download the Nottsbus on Demand mobile app. If you're unable to book using the app, you will need to call Nottinghamshire County Council on 0115 804 0404. (Please note this phone line is only available between 8:30am and 5pm Monday to Thursday and 8:30am to 4:30pm Friday, excluding bank holidays).
FAQs
A full list of FAQs can be found on Nottinghamshire County Council's website.
Can Nottsbus On Demand pick me up from my home and drop me off there?
No, Nottsbus on Demand us unable to operate like a taxi. Instead, the clever app will identify the bus stops or designated pick-up points that are closest to your destination
Can I book Nottsbus On Demand in advance?
Yes, you can book a journey in advance through the app, or you can call Nottinghamshire County Council on 01158040404.
Who can use the Nottsbus On Demand service?
The service is available to anyone who wants to travel within the operating zones.
I've changed my mind and don't need to travel. How do I cancel my booking?
Please cancel the journey you have booked as soon as possible on the Nottsbus On Demand app. Cancellations should be made at least 5 minutes before the scheduled pick-up time. If you can't use the app, please call Nottinghamshire County Council on 01158040404.
Can I change my destination once I am on board?
No. If you have already boarded the bus and started your journey, you won't be able to change your destination. If you want to change your destination, you will need to cancel your journey in the app before you travel and book a new journey with your chosen destination.
The driver left without me. What can I do?
Please re-book your journey on the app and send Nottinghamshire County Council an email at nottsbusondemand@nottscc.co.uk telling them what happened so they can look into it. If there was a fault or issue with the service, they will add credit back to your account.
Is the bus accessible?
Yes, Nottsbus On Demand buses are fully accessible with low floor access, making it easier to board for those who have mobility issues, or are boarding with a wheelchair, or pushchair. An access ramp is also available at the entrance to the bus and our friendly drivers will be happy to assist you with this if required. Nottsbus On Demand buses are wheelchair accessible and have a dedicated wheelchair space. When registering for the Nottsbus On Demand app please indicate that you require a wheelchair space by tapping the wheelchair toggle in the ‘Special settings ’ section in your user profile. If you are booking your journey over the phone, please tell the Nottinghamshire County Council customer services representative that you require a wheelchair space.
I left something on the bus, how do I get it back?
Please call 01509 815 637
Do Nottsbus On Demand buses run on Bank Holiday's?
Yes, however services do not run on Christmas Day, Boxing Day & New Year's Day.
How do I pay for my fare?
Payments can me made via the Nottsbus On Demand app or you can pay with cash or contactless when you board the bus.
How much does it cost to travel?
Please refer to the West Rushcliffe zone chart on Nottinghamshire County Councils website.
Can I travel with my dog?
Yes, dogs travel free on this service.