Here at Kinchbus we know you trust us to get you to where you're going in a safe, comfortable and hassle-free manner and we take this responsibility incredibly seriously.
Unfortunately, due to the current Coronavirus situation, we're having to reduce service levels on some of our routes. Tap here for more details.
We thank you for your understanding during this time.
advice and FAQs
We want to reassure you that the safety and well-being of our customers and teams is our top priority, and wanted to share with you the precautionary measures we're taking.
We have provided answers below to a range of common questions about travelling on our services during this time.
Can I continue to travel on your services?
We continue to monitor the situation closely and are following advice and recommendations from Public Health England, other health authorities, and central government. For the time being, and until we receive advice to the contrary, we will continue to operate all services as normal.
Are there any extra measures I should take whilst travelling?
As advised by the NHS, people should follow simple measures to stop viruses like Coronavirus spreading
- wash your hands with soap and water often - do thus for at least 20 seconds.
- always wash your hands when you get home or into work.
- use hand sanitiser gel if soap and water is not available.
- cover your mouth and nose with a tissue or your sleeve when you cough or sneeze.
- put used tissues in the bin straight away and wash your hands afterwards.
Should I travel if I am feeling unwell?
We ask customers that if you're displaying any symptoms of the virus please follow the governments advice and stay at home in self isolation for 14 days.
Are you carrying out any additional cleaning on your services?
We already have exceptionally high cleaning standards across our fleet. Each and every one of our buses goes through a rigorous, multi-step cleaning process each night, prior to service the next day. This includes wiping down and disinfecting all hand rails, grab poles, bus stop call buttons and other touch points.
In addition, you may notice that hand rails and touch points within our buses are being wiped down and disinfected whist waiting time in bus stations and at terminal points throughout the day.
How are you protecting your teams?
We have implemented additional precautions since the outbreak, including issuing all team members with hand sanitising fluids and updating them on the importance of maintaining good hygiene, including the washing of hands and wiping down of surfaces within the drivers cab area.
Wherever possible we are encouraging customers to use mango or travel contactless using a card or smart device to reduce the amount of cash being handled on board.
What contingency measures do you have in place if the spread of the virus continues?
We're closely monitoring and managing the current situation. Our priority is to protect the safety of our customers and our team. In addition, we will continue to liaise closely with government and public health authorities on any further steps we should take.
Are there alternatives to paying cash?
At this time we are encouraging customers to travel contactless using either a contactless card or smart device. Alternatively customers are encouraged to use Kinchkard products to reduce the need for cash based transactions.
I have a pre-purchased product that I will not being using for the foreseeable future, what can I do?
We are offering to freeze any pre-purchased products until you need them again, contact our customer services team who will be happy to help you through this process.
Whilst we recognise these are challenging times, we know people rely on our services to get to school, college and work but we also provide a vital lifeline for the elderly and vulnerable customers. So, in response to some supermarkets and banks making special arrangements for exclusive access to food and services, we have decided to temporarily allow concessionary travel before 9.30am.
For more information about coronavirus, tap here.