Kinchbus contactless payments boom



More than 50,000 contactless payments have been made since the world’s first tap-on tap-off contactless payment was introduced across our services at the end of July. 

We were keen to capture the switch to travel contactless, so we filmed 24 hours worth of footage at our Loughborough depot during the changeover weekend, check out the result:

The quick, convenient and accurate payment method is proving popular across the network. Already more than a quarter of our journeys are paid for using contactless cards or smart watches and devices.

Students at Loughborough University and Loughborough College are particularly keen to pay contactless, the most popular contactless routes include sprint, skylink Derby and Kinchbus 2.

General manager Sue Blount said: “After trying out the system on skylink Derby we knew contactless would be popular with many customers.

“But its rapid adoption beat our expectations and we expect more and more customers will switch to contactless in coming months as they try it and like it.

“Charging according to the stops customers get on and off at is fairer than the flat charge on London buses and some other operators. And customers can travel as much as they like knowing the cost will be capped automatically.”

Amin Shayan, chief executive officer at the ticketing service provider LittlePay, said: “It's been a pleasure to work with Kinchbus to deliver contactless across its entire fleet. With our partner Ticketer, we've been able to deploy our simple tap-on, tap-off system, with fare capping. This brings state-of-the-art payments technology to Kinchbus services.

“We're thrilled that passengers have enjoyed using this system, which cuts time wasted queuing for tickets and enables them to travel using their bank card, smartphone or wearable device. With 50,000 contactless transactions already processed, there's clearly an appetite for faster, frictionless travel.”


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